What is digital accessibility?
Digital accessibility is a set of rules and best practices that cover functional, graphical, technical, and editorial aspects.
Following these rules and best practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.
An accessible website allows, for example:
- Customizing display settings through the operating system and/or browser (enlarging or reducing text size, changing typography, modifying colors, stopping animations, etc.).
- Navigating using assistive technologies such as screen readers or braille displays.
- Navigating without using a mouse, with keyboard only, switch controls, or via touchscreen.
- Accessing videos and audio content using subtitles and/or transcripts.
- Etc.
Digital Accessibility Commitments
Veolia commits to making its websites (internet, intranet, and extranet), mobile applications, software packages, and digital urban furniture accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.
Action Plan
- Audit and Evaluation
- Conducting an exploratory (non-exhaustive) site audit in February 2025
- Analysis of results and identification of main non-conformities
- Strategic Planning
- Finalization and publication of the multi-year accessibility plan on this page
- Definition of short, medium, and long-term objectives
- Training and Awareness
- Organization of digital accessibility training provided by Idéance for all Veolia website webmasters in France, managers, and technical teams in charge of Veolia's digital ecosystem
- Implementation of an awareness program for all employees involved in web content creation and management
- Progressive Compliance
- Prioritization of corrections based on audit results
- Implementation of a schedule for corrections and improvements
- Continuous Monitoring and Evaluation
- Implementation of a regular accessibility control process
- Conducting periodic audits to measure progress and identify new areas for improvement
- Communication and Transparency
- Regular updates of the accessibility declaration page
- Keeping users informed about progress and ongoing work
- Technological and Regulatory Watch
- Monitoring developments in digital accessibility standards and best practices
- Continuous adaptation of practices according to new technologies and regulations
RGAA Non-Compliance Declaration
This temporary declaration applies to the website "www.epr.fr"
Compliance Status
This website is not compliant with RGAA (General Reference for Improving Accessibility) - version 4.1.2 due to the absence of an audit to evaluate its compliance.
Establishment of this Declaration
This declaration was established on November 19, 2024.
Feedback and Contact
If you cannot access any content or service on this site, you can contact us through one of the following means by describing your problem:
- Send us a message via our contact form
We commit to responding within 7 days at the latest.
Legal Recourse
- If you have identified one or more instances of non-compliance with digital accessibility regulations on this website (presence of accessibility defects, absence of declarative obligations, etc.).
- You have contacted us to inform us about it
- You have not received a satisfactory response
Then you have the option to:
Contact Arcom
To report one or more instances of non-compliance with digital accessibility regulations, visit Arcom's website contact form.
Contact the Rights Defender (Défenseur des droits)
To assert your rights regarding accessibility issues you have encountered, you can:
- Either contact your regional delegate through the Rights Defender's delegates directory.
- Or fill out the Rights Defender's complaint form by selecting the following options "I am a victim of discrimination" then "Private goods and services" and dinally "Disability".
- Or send a free letter (no stamp needed) by mail to:
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07